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How do Experiences Work?
Validity of Experience Vouchers
Our vouchers for specific experiences, for example Hot Air Ballooning
must be booked and taken within 6 months of purchase.
Refund and exchange policy
All dStore experience vouchers are non-refundable and not exchangeable/redeemable
for cash.
Experience Vouchers are delivered via email
dStore experience vouchers are delivered by email to the email address
entered by the purchaser. Some email accounts (especially work email
and Hotmail accounts) may categorise our email vouchers as unwanted
or 'spam' email. To avoid this please add our email address cs@dstore.com
or orders@dstore.com to your address book.>
dStore is not liable or responsible for any loss suffered as a
result of an email voucher being blocked by web filters or firewalls.
If the recipient does not receive the email voucher, please contact
our dedicated team immediately on 1800 378 673 (+61 7 3223 6111) to send vouchers to
an alternative email address.
Availability
All services are offered by suppliers subject to availability. Bookings
should be made at least 3 weeks in advance. If you would like to book
during peak times (such as weekends or holidays), you should book further
in advance. Bookings are not finalised until you have received the email
entitled "Confirmation of your booking'. Please be advised that some
experiences display availability dates on the website. These dates are
guidelines only and are subject to change. We suggest if you plan to purchase
a voucher for a date listed a short notice, you call us to ensure there
is still availability before completing the transaction.
Your Responsibility
It is your responsibility to ensure you enter your email address correctly
when you activate your voucher. Failure to do so may result in the email
confirmation of your experience going into cyberspace because it can’t
be delivered. And because the supplier will be expecting you, you may
end up forfeiting your voucher (subject to the supplier’s terms
and conditions).
Cancellation
Once your booking has been made, if you cancel it, you may incur a cancellation
fee from the supplier involved. Our suppliers operate under their own
cancellation policies which you will need to adhere to. In the case of
short notice cancellations you may lose your voucher completely if the
supplier is unable to fill your space on the day. If a supplier needs
to cancel a service for any reason, you will be notified as soon as possible
in order to reschedule a convenient alternative date. dStore will not
reimburse any travelling, accommodation or other expenses incurred by
you or any other person in the event of a cancellation.
The Weather
Many experiences are weather dependent. You will have the supplier's
details so you can call to confirm whether adverse weather has been
forecast by your supplier on the morning of your experience. If bad
weather affects a booking it will be rescheduled at no cost to you.
You are required to reschedule as the voucher is non-refundable.
Complaints/problems during your experience
If you have a problem or a complaint on the day of service, please bring
it to the supplier's attention at your earliest opportunity preferably
on the day of your service.
Service descriptions
Independent service providers provide the information about their services.
We try to ensure that our promotional information is accurate and up-to-date.
However, the content or format of some services may change slightly
from time to time. The company providing the service (upon confirmation
of each booking) will provide the final details about each service.
The relevant company will notify you of any subsequent changes. Your
participation in each service is conditional upon your acceptance of
the providing company's terms at the time your booking is confirmed.
Illustrations
The photographs used in any advertisement to illustrate multi-location
services are provided to us by suppliers and are used as an indication
only as the machines, vehicles, craft, animals and specific locales
vary.
Session lengths
Session lengths are approximate and are given by suppliers as a guide
to the total time you will be at their venue. Unless otherwise stated,
you will normally take your turn with the supplier's other customers
and there may be waiting time involved. Any itinerary provided to you
is indicative only and the order of events may change.
Restrictions
Certain services provided by suppliers are subject to minimum age, health
or other requirements. These details are featured at the time of the redemption
of your voucher. Please read this information carefully once you have
received it and notify us within seven days if any service is unsuitable.
Once you have confirmed a booking you may be liable for supplier and/or
agency charges if you are forced to cancel because the minimum requirements
are not met. Details of each supplier's requirements are set out on the
dStore website under each service. Please read them carefully.
Terms and Conditions
RedBalloon Days provides experiences on behalf of dStore (dStore Australia Pty Ltd ABN 33 097 874 309). RedBalloon Days (ABN 13097 376442) acts as an agent only. The independent service provider provides services to customers directly. dStore makes no guarantees or warranties about the services that are provided to you by the supplier. dStore has no liability for any act, omission or default, whether negligent act or omission of any service provider. dStore has no liability for any loss or damage occasioned by any negligent act or omission of any service provider or thrird party. Where dStore's liability cannot be excluded, such liability is limited to the value of the voucher purchased. |
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Your Trolley
